Can We Really Boost the Productivity of Remote Workers Without Surveillance?

Remote work has introduced new dynamics in the workplace, sparking debate about whether employees can be trusted to be productive at home.

I’m not surprised that this issue is back in the spotlight as companies crack down on employees using tools like mouse jiggling devices to fake work.

On the surface, the situation seems obvious: employees are being dishonest. But, this behaviour highlights a deeper problem—managers don't trust their employees to work from home, and their employees know it.

The challenge of remote management

If you’re new to managing remote workers, you might feel tempted to monitor them to ensure they’re productive. But using surveillance doesn’t improve productivity; it makes employees look for ways to avoid being watched and can drive them to use dishonest practices to appear active.

Instead, focus on creating a supportive and trusting environment to improve productivity.

Here are three key strategies that you can start using today:

1. Set Clear Goals and Expectations

There’s a reason why most management advice starts with goals and expectations—getting clear on what you need from your team eliminates distrust.

Don't assume your employees know what you need from them. Expectations can change, so no matter how long you’ve been working with someone, have regular conversations to check they understand your expectations.

These chats help your employees focus and understand their priorities. They also reassure them they don't need to look busy to prove they’re working. When expectations are clear, employees can be productive independently, free from the anxiety of constant monitoring.

For further insights, check out the advice given by the Forbes Expert Panel on having impactful conversations around expectations.

2. Understand Their Home Commitments

One of the most important things you can do as a virtual manager is to support your team’s work-life balance. It might feel a bit intrusive at first, but taking an interest in your employees' home commitments can make a huge difference.

By understanding how working from home impacts their lives, you can offer the flexibility they need, supporting their productivity and reducing the temptation to fake work.

Suitable training that includes a module on work-life balance, will provide in-depth strategies to help managers navigate these challenges effectively.

3. Avoid Adding Unnecessary Pressure

Think about whether your actions or requests might be adding unnecessary stress to your team. The goal is to support them, not overwhelm them. In a virtual setting, even small changes in how you communicate or set deadlines can have a big impact on their productivity and morale.

Learning to support your remote employees without constant surveillance is crucial for building trust.

For additional guidance on supporting employees with mental ill health conditions, check out this advice from the Health & Safety Executive.

Help your remote employees to be more productive today

In my experience, a productive remote team doesn't need constant supervision. When you shift your focus from surveillance to trust, you create a healthier, more productive work environment.

Trusting your employees naturally leads to them feeling more motivated and engaged, which ultimately results in better outcomes for everyone.

Behind the Screen is written by Vivien Alexandra.

Vivien is a virtual leadership trainer who helps managers build confidence as they lead virtual teams through transitions. To learn more about how her workshops can help your team, discovery chat to discuss your organisation's needs.